Troubleshooting

Server availability data providers not working

Symptom: The NR_SAP_INSTANCE_AVAILABILITY and NR_SAP_SERVER_LIST data providers fail to collect data.

Cause: The DEFAULT.PFL profile on monitored servers is not configured for SAPCONTROL web services.

Solution:

1. Open the DEFAULT.PFL file and check if this line exists:

   service/protectedwebmethods = SDEFAULT

2. If the line is missing, add the following parameter:

   service/protectedwebmethods = SDEFAULT -GetQueueStatistic -ABAPGetWPTable -EnqGetStatistic -GetProcessList -GetEnvironment -GetVersionInfo -GetSystemInstanceList

3. Restart the SAP service:

   stopsap sapstartsrv
   startsap sapstartsrv

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4. Verify the configuration:

   sapcontrol -prot GSOAP_HTTP -nr 00 -function GetSystemInstanceList

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Expected result: The command returns the system instance list without errors.